How to get started

• Online Pokies are much like the Pokies you will play at pubs, clubs and casinos in New Zealand.
• They have a set of virtual reels that spin randomly to display symbols in a variety of positions, with the combinations determining whether or not the player has collected wins in that round.
• The patterns required to generate wins, differ from game to game, but are inevitably determined by an independent random number generator.

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• When a player presses the ‘Spin’ button, the reels will automatically spin before settling into a random collection of combinations.
• These combinations will then be compared to the pre-determined paylines of the game to identify if a player has collected any wins.
• Virtual Pokies usually have the main game and an additional bonus feature element which is activated when a particular combination of symbols is achieved.
• These bonus feature games can result in a variety of wins for the player, including free spins, jackpots, multipliers and other “awards”.

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YES !!

• Players enjoy a wide variety of Pokies at Spinareel, from both new and classic providers of “games”.
• A range of the latest in online Pokies are available at Spinareel, with state-of-the-art graphics, sounds, animation and exciting “special features”.
• All players are sure to find the games for them on the latest online casino to arrive in the New Zealand market.

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• At Spinareel, there are so many Pokies to choose from that every players’ favourites will be available. If your favourite game isn’t on Spinareel, please let us know on our chat, and we will try and get it for you.
• What makes “the best” pokie game is different for every player. Some players prefer games with a feature bonus, or return to player bonus. At Spinareel we aim to cater to every players’ preference.  
• Whatever you choose as your favourite Pokie, we are sure that at Spinareel, we have the games and the bonuses that you’re looking for. 
• At Spinareel, we aim to have the best bonuses and promotions for you to enjoy on those favourite games.

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• Spinareel is taking many steps to provide a safe, secure and transparent environment for you to enjoy your Pokies experience.
• We take our legal and reporting obligations seriously and the expectations of our valued customers.
• At Spinareel, we aim to be the benchmark of safety and responsibility in the online casino industry.

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Yes, you can play and win with real money when you play at online casinos including Spinareel.

Your choice of which online casino to play on is an important one. Here at Spinareel we want to ensure that you feel safe and protected while you enjoy playing on our online pokies, live Table games, or Crash Games.

If it no longer becomes fun, then we’re also able to provide you with tools to help maximise your play experience. Click here for more

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• The largest payouts are often experienced when playing Pokies, with their large in-game bonuses, and their exciting feature games.
• But the Live Table Games, are where the Return-To-Player (RTP) is highest. These often skill-based games do not have the volatility and large payout multipliers of Pokies but can be enjoyed for hours by experienced players.

Players can deposit and withdraw seamlessly using VISA or ApplePay. Simple steps on how to do this can be found here.

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• At Spinareel, we pride ourselves on the variety of bonuses our players get to experience.
• There are ‘special day’ bonuses, play bonuses, multipliers, promotional bonuses and free spins just to name a few, some of which will be available all the time, others of which will be available regularly or on special occasions.
• As your loyalty increases, so do the experiences, and the bonuses keep mounting.

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YES!

• Spinareel offers a selection of live dealt table games, including Blackjack, Baccarat and Roulette.
• Meanwhile, the Pokies resemble those you have played at pubs, clubs and casinos, with state-of-the-art imagery, sound and exciting features.
• All of this in the comfort of your own home, sharing the experience with friends, or wherever you choose to engage on your preferred mobile device.
• Even more so, there are numerous games, promotions and bonuses you can enjoy, that you will never find at your local pubs, clubs and casinos.

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• From a generous sign-up welcome offer, to follow-up deposit offers and an array of free spins and bonus awards, Spinareel is focused on becoming the most exciting online casino in New Zealand.
• Your play is rewarded with the lowest Wagering Requirements (WR) for the biggest Pokie bonuses and the greatest variety of jackpots.
• At Spinareel, we are focused on providing the player with the highest level of fun, in the safest environment. 

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• The games that give you the most fun and you feel safest playing are always the best games.
• Just remember, the bonus awards are a great way to provide those much-wanted second chances to win.
• The highest Return to Player (RTP) games include the Live Dealer Games of Blackjack and Baccarat, with the Roulette games offering good returns and that little bit of payout fun too – just pick your lucky numbers, birth dates or favourite years and you can have a load of fun on the way.

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To find out how to play at Spinareel, click here

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Create an account by simply by clicking Register.

To log into your Spinareel account first ensure your internet connection is enabled, then click on the log in button at the top of the homepage.

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a. If you have forgotten your account details or password and want to enjoy Spinareel Casino, just tap the ‘Forgot username/password’ link on the login screen.

b. Enter the email address that you used when you originally registered and logged into your Spinareel account.

c. We will then send you an email on how to restore your access.

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• Many of the Live Dealer games involve skill to play them enjoyably
• Just look for the “i” symbol when you’re choosing the game you want to play. Clicking on this icon should give you more information on how to play the game.

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• At Spinareel, we are a real money online casino. 
• There are no options to play for free.
• However, at Spinareel we provide a demo mode option for players.
• This enables you to try new games to decide whether you want to try them, or continue to play at your leisure without risking your real money Budget.

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• At Spinareel, we are focused on ensuring we have a range of Safer Play tools at the disposal of our players.
• We work diligently to not only provide but also enhance our tools with our aim of being a leader in the provision of a responsible and safe online casino site. 
• Our games providers are tested and authorised by independent testing authorities.

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• Responsible Gaming is a critical requirement for Spinareel.
• The well-being of our players is at the forefront of everything we do, from the information we provide to the tools we develop and encourage you to access.
• Our goal is to inform, engage and support our players.
• For those players who are encountering difficulties in their gaming, we provide direct access to several local and international support services.
• Just visit our Safer Gaming page to see the information available at your fingertips and the tools you can access designed to provide you with the safest gaming environment possible.

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• Yes, every casino offers bonuses, jackpots and free spins, and at Spinareel, there is a plethora to enjoy.
• After you’ve made your first real money deposit, only then do you get to participate in some of the many bonuses available to online casino players.
• Thereafter, you will regularly be offered bonuses and player awards to help you enjoy your gaming experience.

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• Whenever you play at an online casino, like all other gaming venues, there are terms and conditions for participation.
• When participating in promotions or activating bonuses, there are also terms and conditions that are specific to these.
• These can be easily accessed by pressing the ‘Terms and Conditions’ link on the promotional page.
• These need to be fulfilled before the identified bonus is given to you or before you can withdraw the winnings associated with it.
• Examples of these will include your playthrough requirements, games the bonus is accessible on, or the deposit amount required to be eligible for the award.

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• Playthroughs are also known as Wagering Requirements and refer to how many times you need to bet a bonus amount before you are allowed to withdraw it.
• For example, a 20x playthrough requirement means that to get a bonus bet of say $100, you need to bet $2,000 before you can cash out the $100 bonus

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• If your bonus isn’t appearing on your account, then it usually means that you have not met the terms and conditions that are required before the bonus is awarded.
• If you have met the terms and conditions, and the bonus is still not credited to your account, then please contact the Spinareel Customer Support team for assistance.

• At Spinareel, we offer substantial bonuses and awards to our regular players
• However, we do not have a loyalty scheme, because it is very difficult to provide customers a choice of their most valued awards/rewards when they want them by using a loyalty scheme.
• Importantly, we ask you for your preferences and use your valued feedback to tailor your benefits as close as possible to those choices.
• By knowing our customer preferences, we believe that our awards/rewards will be better received and appreciated by players.

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Making a deposit or withdrawal is easy. Simply follow the steps on our How to Start page.

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At Spinareel, we enjoy seeing our customers having fun and winning. Making withdrawals is easy, just follow the steps:

1. Simply log into your account, select “My Account”, then ” Withdraw”, enter the amount you wish to withdraw, and choose from our safe and secure payment providers.

2. Once you’ve confirmed your withdrawal provider, you should see your withdrawal funds transferred into your account within 3-5 business days. Note this timeframe is dependent on the payment provider’s secure payment process.

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It's simple! Just select the "Local Currency Payouts" option on the withdrawals page and provide the details requested.

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As this is an international transfer, we will require NZ bank codes to be entered. For NZ, the BIC Code is the same as the SWIFT Code, and the Bank ClearingSystem Identification is the same National Clearing Code.

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These can be located through your bank's website or www.newzealandbankcodes.com.

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IMPORTANT: Please also note that your account number entered should be no more than 9 digits. If you have more than 9 digits, the first 6 digits are likely to be the BankClearing System ID and can be excluded. Please contact support via chat or support@spinareel.com for any further assistance.

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• Usually your deposit won’t clear into your Spinareel account if either you have a poor technical or internet connection or insufficient funds in your account.
• If neither of these appears to be the problem, please contact the Spinareel Customer Service Centre for assistance.

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If your withdrawal hasn’t cleared into your bank account, please check for the following options:

• Are the withdrawal requests pending?
• Is your internet connection working effectively?
• Do you still need to achieve certain requirements under the Terms and Conditions before the withdrawal can be processed?

If you’re still having problems, try logging out and then back into your account, or call the Spinareel Customer Support Centre for assistance.

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• Due to our AML compliance requirements and in being a responsible operator, we are at times required to establish our customer’s ‘source of wealth’ as part of our due diligence responsibilities.
• ‘Source of wealth’ is defined as the origin of a subject’s assets and refers to any actual situation that has generated the individual’s wealth.
• Should you be required to present documentation, which could be used to verify your source of funds, it will likely include some of the following:
  1. Bank Statements
  2. Payslips
  3. Sale of an asset details
  4. Divorce settlement or court order
  5. Inheritance money in the form of wills
• Please note, that we will have a documented process and dedicated personnel to facilitate this verification process.
• Please also rest assured that all information shared with us will be treated with confidentiality and that all efforts will be taken to assist customers wherever and whenever possible.

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• At Spinareel, we want to make gaming fun and easy for you, so we have offered our games on the device of your choice, whether that be a desktop, laptop, iPad or mobile device – you get to choose.
• The security measures and safety features have been developed to match those respective devices.
• Your favourite Pokies, live table games and Crash games on our website will perform equally well on mobile phones as it does on your desktop.
• You will use the same login information to access your account on whatever device you prefer, for total convenience, comfort and enjoyment.

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